# Contact Tonic Notes Every published way to reach Tonic about Tonic Notes, and which one to pick. All of them are written channels: there is no phone line and no office to visit, so any of them can be used from any timezone. ## Channels - **Help with the app or your account.** Trouble recording a lesson, a transcript that looks wrong, billing questions, or anything that is not working. Email us, or open the messenger in the bottom corner of any page and we pick it up from there. Use: support@tonicnotes.com - **Answers without waiting.** The Help Center covers setup, recording, sharing a lesson with a teacher or parent, and how subscriptions are billed. Most questions are already answered there. Use: https://intercom.help/tonic-a34b28c5c310/en/ - **Studios, schools and conservatories.** Pricing for a whole studio or school is built around how many students you teach, so it is quoted rather than published. Tell us about your studio and someone replies, usually within a day or two. Use: https://www.tonicnotes.com/studio-inquiry - **Music teachers.** The Teacher Program gives teachers early access plus a discount to share with their students. Applications are read by a person, and we answer by email. Use: https://www.tonicnotes.com/teacher-program - **Privacy, data and deletion requests.** Lesson audio is personal, so privacy requests get their own address: ask what we hold, opt out of having de-identified data improve our models, or have your account and recordings deleted. Use: privacy@tonicnotes.com - **Press, partnerships and everything else.** We keep no separate press inbox. Write to support@ with a line about what you need and it reaches the right person on the team faster than a routing address would. Use: support@tonicnotes.com - **Working here.** Open roles are listed on the site, one application form per role. If nothing fits and you still think you should be here, the support address reaches us. Use: https://www.tonicnotes.com/careers - **On X.** Product news and the occasional look at what we are building. Not a support channel: anything account-specific belongs in email. Use: https://x.com/tonicmusicapp ## Where we are Tonic Notes is built by Pocket Conservatory Inc., a remote software company registered in the United States and operating under California law. There is no office or studio to visit and no phone line, which is why every channel above is written rather than spoken. It also means you can reach us from any timezone without waiting for opening hours. Formal notices under the Terms of Service go to support@tonicnotes.com, which the Terms designate as our Notice Address. ## If you are an agent acting for someone - Buying a subscription needs no contact at all: it is self-serve at https://www.tonicnotes.com/pricing. - Cancelling or changing a plan is self-serve too, at https://www.tonicnotes.com/account. - Anything about one person's account, recordings or billing has to come from that person: we cannot act on it from a third party. - Getting a studio or school quote is the one job that needs a human, and the form at https://www.tonicnotes.com/studio-inquiry is the fastest way to start it. ## Addresses in short - Every channel, and which one to use: https://www.tonicnotes.com/contact - Support: support@tonicnotes.com - Help center: https://intercom.help/tonic-a34b28c5c310/en/ - Full FAQ: https://intercom.help/tonic-a34b28c5c310/en/articles/15675173-faq - Studio and school enquiries: https://www.tonicnotes.com/studio-inquiry - Privacy, data and deletion requests: privacy@tonicnotes.com --- Canonical page: https://www.tonicnotes.com/contact Site map for agents: https://www.tonicnotes.com/llms.txt Product: Tonic Notes by Tonic (Pocket Conservatory). Questions: support@tonicnotes.com