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Talk to us

Every channel below reaches a person on the team, and each one has a job. Pick the one that matches what you need and you will skip a round of forwarding.

Help with the app or your account

Trouble recording a lesson, a transcript that looks wrong, billing questions, or anything that is not working. Email us, or open the messenger in the bottom corner of any page and we pick it up from there.

support@tonicnotes.com

Answers without waiting

The Help Center covers setup, recording, sharing a lesson with a teacher or parent, and how subscriptions are billed. Most questions are already answered there.

Browse the Help Center

Studios, schools and conservatories

Pricing for a whole studio or school is built around how many students you teach, so it is quoted rather than published. Tell us about your studio and someone replies, usually within a day or two.

Request studio pricing

Music teachers

The Teacher Program gives teachers early access plus a discount to share with their students. Applications are read by a person, and we answer by email.

Apply to the Teacher Program

Privacy, data and deletion requests

Lesson audio is personal, so privacy requests get their own address: ask what we hold, opt out of having de-identified data improve our models, or have your account and recordings deleted.

privacy@tonicnotes.com

Press, partnerships and everything else

We keep no separate press inbox. Write to support@ with a line about what you need and it reaches the right person on the team faster than a routing address would.

support@tonicnotes.com

Working here

Open roles are listed on the site, one application form per role. If nothing fits and you still think you should be here, the support address reaches us.

See open roles

On X

Product news and the occasional look at what we are building. Not a support channel: anything account-specific belongs in email.

@tonicmusicapp

Where we are

Tonic Notes is built by Pocket Conservatory Inc., a remote software company registered in the United States and operating under California law.

There is no office or studio to visit and no phone line, which is why every channel above is written rather than spoken. It also means you can reach us from any timezone without waiting for opening hours.

Formal notices under the Terms of Service go to support@tonicnotes.com, which the Terms designate as our Notice Address.

What we do with anything you send us is covered by our Privacy Policy, and using the app is covered by our Terms of Service.

Ways to reach us